Simple, Effective, & Responsive
With so many businesses reliant on technology, our goal is simple. Provide great support that is responsive and addresses the needs of our clients. Over the years we have worked to develop a Service Desk, Technical Alignment Team, Centralized Services, Client Success, and Professional Services Teams. We work each day to provide value and be proactive. Many of the products and services we offer have been developed due to our clients’ needs. Instead of trying to sell the “new shiny thing”, we continually evaluate our services and support to improve them and make them more effective.
Our goal is to provide the most responsive and effective resolutions to your business. When you call our Service Desk, you get a technician who is ready to dig into your issue to resolve it quickly. We work to ensure our technicians are effective communicators and deliver excellent customer service. When you call you will not be bombarded by technical jargon or confusing methods of resolution. This is a top down approach. Carl and the Leadership Team continually evaluate our Service Level Agreements (SLA) which is the metrics we use to evaluate our effectiveness.
We recognize that each relationship we have with a client has to be a fit. It all starts with a conversation. No pushy sales tactics or lofty promises. Simple, effective communication. We will tell you what we can do and what we can’t. No overpromises or shifty business practices.
Carl Heiden
CEO CIO
Over 30 years in business working with a variety of businesses. I have been fortunate to build an amazing team of people who are extremely talented. I enjoy my work and the people I work with and consider myself blessed each day to meet interesting people and hear their story. Always up for conversation. Feel free to reach out and schedule a call or shoot me an email.
Click Here to go to Carl’s Profile Page which includes email contact and bookings page.
Managed IT Services
Whether you need occasional support for your on-site IT staff, want to free them from routine maintenance, or require a fully outsourced IT team, Heiden delivers flexible solutions to match your needs. We’ll help you reduce downtime, improve efficiency, and optimize your IT resources.
Cybersecurity
The cybersecurity landscape changes daily, making it difficult for businesses to separate must-have protections from unnecessary add-ons. Our multilayered security services provide advanced threat detection, employee awareness training, and compliance support to keep your business safe from ransomware, phishing, and other evolving risks.
Cloud & Hosting
The future of small and mid-sized business technology lies in the cloud. From Microsoft 365 migration to secure hosting and cloud consulting, we’ll help you cut costs, increase efficiency, and improve collaboration across your organization.
Hardware Services
From managing computers and printers to office relocations and hardware repairs, we provide a complete suite of hardware services. Our team makes hardware management simple and cost-effective, so you can focus on running your business.
Professional IT Services
Technology strategy should fuel business growth — not slow it down. We’ll work closely with you to plan, design, implement, and maintain IT strategies that align with your goals, and give you a competitive edge.
Managed Print
Control your printing costs and boost efficiency with our managed print solutions. We provide 24/7 support and proactive monitoring to ensure your print environment runs smoothly.
Scalable IT Support Solutions
Every business is unique — and so is our IT support model. At Heiden Technology Solutions, we design and deliver scalable, proactive IT support solutions tailored to your business needs, ensuring reliable service at every stage of growth.
24/7 Local Help Desk
Get proactive monitoring and round-the-clock support from local technicians who know your systems. We never outsource, so every call is answered by a Heiden team member who understands your business.
Dedicated Site Technicians
Our on-site experts take a proactive approach to IT care, learning your equipment, your team, and your workflows to identify issues before they become problems.
Email Support & Optimization
Our proactive Microsoft 365 management covers everything from migration to optimization. We also help schools deploy Google Workspace for Education and manage Chromebook environments.
Our Staffing Areas
Engineering Team – Certified IT Experts:
- Certified, highly trained, and client-focused engineers.
- Design and develop IT solutions tailored to your business goals.
- Keep communication clear and results measurable.
Field Services and On-Site Technicians:
- All technicians complete extensive help desk training, ensuring they understand your systems inside and out.
- Trained and certified to troubleshoot quickly and effectively.
- Continuously document and improve your IT environment.
Help Desk – Always Local, Never Outsourced:
- Calls are always answered directly by a Heiden technician.
- Staff meet strict service and customer care standards.
- Performance is continually reviewed, rated, and scored.
Client Success – Strategic IT Alignment:
- Regularly reviews systems, services, and strategy.
- Keeps your IT plan on course with proactive adjustments.
- Helps maximize ROI and align technology with long-term business growth.
Industries We Serve
We proudly support businesses across Michigan industries such as education, manufacturing, healthcare, and finance — offering tailored IT solutions to match your industry’s unique challenges.
Noel Norman, Professional Services Engineer
Isaiah Beck, Technical Alignment Technician
Jordan O-Neal, Level 3 Service Desk Technician
Partner with Heiden Technology Solutions
From Managed IT and Cybersecurity to Cloud, Hardware, and Consulting, we deliver reliable technology solutions that keep your business secure and efficient. Partner with us for comprehensive IT services in Michigan backed by local expertise.