The Official IT Provider
of
Security. Reliability. Innovation. Savings.

Service Delivery Scorecard

Technology is great when it works.  When you have a problem, you want it fixed quickly and accurately.  At Heiden we believe in transparency and continually work to adapt our service model to get better.  Our Service Level Agreement ensures your service requests get handled in a timely manner.  Click the button to see our response times and customer survey results in real time.

 

Average Service Level Scores
Response Times
Goals Met or Exceeded 97.07%
Response Planning
Goals Met or Exceeded 99.58%
Resolution Times
Goals Met or Exceeded 99.58%

Expertise That Fits Your Needs...

it support for healthcare

Healthcare

Cloud-based medical records, high volume data storage, sophisticated diagnostics, HIPAA compliance, and patient care!

manufacturing IT company

Manufacturing

ERM, ICS networks, CAD/CAM and machine controls. Our experience in the manufacturing sector makes it easy to keep you up and running!

Credit Unions

Your members deserve the best possible experience -- and next-level cybersecurity to protect their data (and their savings!)

education network security

Education

We can work with your existing staff to handle aspects of the campus’ technology needs -- or we can do it all for you!

Everyone Benefits from Better IT!

it for ceos

CEO / Owner

"Championing a security-minded IT partner means that I can sleep better at night knowing my data, intellectual property, and employees are protected."

CFO / Accounting

"Demonstrated increases in productivity and efficiency all for a fixed cost that fits nicely into the P&L. No nickel and diming or surprises."

Sales & Marketing

"Technology always works and is connected everywhere, every time. I can pull up a contract for a client on my device and get a signature from anywhere."

Operations

"Our systems/applications are all in sync and productivity is high. Regular backups (with monthly testing) ensure our data can be promptly restored in any 'worst-case scenario'."

remote workers

Remote Workers

"I can access all my work applications and data from any device, and I can do that securely and confidently each time. My remote devices stay up-to-date and my connection to the office is lightning fast."

Production

"Our systems stay up and running 24/7, our machine controls and design software run flawlessly, and our products are sent out the door like clockwork -- to spec, through QC, and on time."

Michigan IT News

Technology Support You Can Count On!

"As a physician and a small business owner of a very busy ophthalmology practice my hands are often full with patient care and keeping up with the newest advances in medical treatments.

With an increasing dependency on technology, I identified a need for our practice beyond our current solutions. After researching and reaching out to several local and downstate IT firms, we decided on Heiden Technology Solutions.

I am very happy with the services and solutions Heiden Technology has provided my practice. They helped us upgrade and install new computers, upgrade our server and provided us onsite and remote IT support. We integrated a new Electronic medical records system, changed internet and phone providers, and received excellent service and advice for troubleshooting issues within our office network. They identified problems we were not even aware of that would have eventually caused havoc within the office. Heiden Technology has helped our business become more efficient and I would recommend their services to any growing business without reservations."
medical it detroit
Usha Bulusu
M.D.