What Our Clients Are Saying

Back 2 Back Chiropractic

“Owning and running a healthcare office is hectic and the bureaucracy involved is sometimes overwhelming, but one cannot let their guard down thinking their EHR software, information policies and health records will never be scrutinized by private or governmental agencies making sure the office is living up to agreements to protect patients’ digital information.

Here at our office, we initially felt a security risk analysis was something that was of low priority, and we placed it on a back burner to be addressed at a later date. After a conversation with Carl Heiden, owner of Heiden Tech Solutions, we opted to invest the money and have a risk analysis performed at our office with quarterly evaluations to ensure we have the best protection possible in an environment where health records and patient information is a valuable commodity on the black market.

Fast forward a few months later, and we were undergoing an audit for CMS/Medicare via a contracted auditing firm. What was the first request? “Provide proof that a security risk analysis of the certified electronic health records technology was performed…”. The last 2 news stories I read about these audits confirmed that if a proper security risk analysis is not in place, expect to pay BIG money as a penalty.

Bottom line: If you are putting this off, DON’T. For a relatively modest amount of money, you can have significant peace of mind knowing that Heiden Tech Solutions provides a painless and comprehensive risk analysis and will help implement policies to further protect you and your patients’ health data now and moving forward.”

Eric and Heidi Yeager, DC, CCSP, CSCS
Owners of Back 2 Back Chiropractic, PLLC
Caseville and Cass City, MI

Burt Watson Chevrolet

“There are so many different areas/departments that are affected when an issue occurs and needs to be addressed immediately. So being able to call and speak to a technician immediately or shortly afterward is very crucial to the company. Also, Their ability to remote into a computer unit saves a lot of downtime and done in a timely manner. Even at times when a question would seem silly, they respond in a respectful manner. It is very seldom is there not a time when a technician is unavailable, even on a Saturday.”

Cindy Nuenfeldt

Human Resources Payroll Administrator

Duro-Last Roofing

“We recently took on a large project to revamp our field services software. We looked at several options including in house programming, purchasing a full package, and the Heiden solution. With Heiden we had the best of both worlds. Working with our programmers the Heiden Team created a solution using the newest technology helping to make our Tech Reps truly mobile. At the end – we have 70 mobile Tech Reps and an application we control.”

Sue Gilbert
Information Systems Director

Envision Eye Care

“You guys get it right EVERY TIME, the first time. I refer everyone I know to you guys…..everyone!!”

David Krebs, M.D.

Huron Township Water


Just a note to thank you for these two young gentlemen. They were both exceptionally helpful, patient, and professional. Your customer service is outstanding and greatly appreciated.

With Respect,

Denise Cannizzaro”

Medical Management Solutions

“Thank you for everything you do for us! Your team helps make our lives so much easier!”

Brittney Batch & Justine LaPlant
Information Technology

Scioli and Associates

“Heiden, Just wanted to express thanks and I am impressed with Graham at his quick efforts to work around within a couple hours in getting our conference room phone set up and running. This wireless IP phone has been sitting for months unusable and no one knew it wasn’t even compatible and within 24 hours its resolved and running. I have been very impressed with all Heiden staff at the level of professionalism, speed and knowledge they show and the time they take to simply explain things. I know this is a new relationship but we are very impressed with your staff and glad we made the switch. We see the value of the ticket system really like this big change and very organized thank you.”

Allen M. Scioli, EA ATA
Scioli & Associates, P.C.
Professional Tax Consulting & Advocacy