Maximize Uptime and Keep Your Network System Running Sharp

Downtime is a profit killer. At Heiden Technology Solutions, we recognize that in order to maximize profitability, your company’s IT has to be up-and-running. That’s why we provide comprehensive IT support to small and mid-sized businesses in the Michigan area. Our computer support services are delivered in an affordable, monthly rate based on the hardware you have in place. Take advantage of optimal uptime and experience for yourself the benefits that Heiden Technology Solutions’s managed IT and computer repair services present businesses like yours.

Key Features

Software Licensing and Patch Management

Experience the most effective day-to-day operations with up to date software In the information age, software drives business. Software companies know this. In order to keep running the most current versions of productivity or management software, you will need to acquire the licenses needed to accommodate your the computing your staff needs. At Heiden Technology Solutions, we take handle software licensing to make sure that your company’s software is up to date and delivered properly.

Unlimited Help Desk Support

Whenever your employees experience a major IT issue, it takes a serious toll on their ability to be productive. This is especially true if the problem exceeds the technical knowledge or capabilities of your business’ “go-to” IT person. To remedy this, Heiden Technology Solutions offers Help Desk Support as an optional part of our Comprehensive IT support service.

Anytime that your employees experience difficulty with their technology, we are one phone call away. Our professional IT technicians will be able to assist them and find a solution for whatever IT problems they have.

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Computer Hardware Support

If your hardware breaks, our tech support is there to fix it! Your computers will fail. Through wear-and-tear, any system’s internal components will eventually break down, leaving you to pick up the pieces. Fortunately for you, our IT professionals possess the expertise to provide a thorough analysis of almost any piece of computing hardware or accessory. Our ability to determine the root of a problem, find a solution for the problem, and implement a solution sets us apart from the competition. With our fast and accurate analysis, we are then able to fix or replace the malfunctioning piece of hardware and get it working again quickly, limiting downtime.

Anti Virus, Spam and Malware Protection

Prevent security threats by minimizing the human element. Anti-virus programs do a great job eliminating possible security threats through the use of identifiable malicious code and activities. With limited knowledge in the methods of malicious activity, they can make decisions that supersede the red flags that are thrown when antivirus programs detect unnatural behavior. If spam slips through the holes in your mail client’s spam filter and lands in the inbox of an employee who doesn’t know better, you could be at serious risk.

Business Continuity: Backup and Disaster Recovery

We can retrieve your data from a broken hard drive, it’s much easier to recover data from our BDR solution. Our Backup and Disaster Recover tool will automatically back up your company’s valuable data to a secure offsite data center, and we will manage the BDR solution for you as part of our managed IT services. This means whether you are backing up your data, or disaster strikes and you need to recover data that was lost, you don’t have to panic or even do anything because Heiden Technology Solutions will take care of everything for you with our comprehensive backup and data recovery solution.

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Email Encryption:

A comprehensive security solution for emails you send and receive.

With nearly three-quarters of all email categorized as spam, users get a significant influx of messages that they have no use for. Some of those messages seep through the spam filter and are delivered to your inbox; and some of those messages are carrying devastating malware that can wreak havoc on a workstation, server, or network.

You can now ensure the contents of your person-to-person emails can only be read by you and the parties they are designed for. The interoperability with your current email platform, whether you host your own infrastructure or use a hosted alternative, allows you the security you are looking for without the need to install software every time you want to send a secure message.

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Business Class Firewall and Web Content Filtering

In order to grow as a company in today’s digital world, you have to provide your employees with resources that make them more efficient. The Internet is one of most important resources your employees will require. Unfortunately, if not controlled properly, granting access to the internet can create its own inefficiencies.

With free access to the internet, employees may be prone to use it for non-work related task. By the capabilities to control access to certain types of content, such as Facebook, Twitter, YouTube, and even Netflix, you ensure that your employees are staying on task throughout the day. Some employees may require access to certain sites, for promotion and marketing purposes, while others do not. With our Content Filtering solution, you can control who is given access to what by setting up specific user groups with access levels.

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Desktop Monitoring and Management

Heiden Technology Solutions offers a Desktop Monitoring and Maintenance solution that’s designed to give you insights into how each of your individual workstations is operating, as well as detect problems and inform you of what needs to be addressed. By taking a proactive stance against common hardware ailments, you can effectively prolong the life cycle of your organization’s technology systems and maximize ROI.

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Network Security

Heiden’s Unified Threat Management (UTM) System combines all the basic IT security measures in one single device. With this solution your business’ network security can be highly manageable since the application, control, and maintenance of your network’s content are all managed in a centralized location. No more will you have to institute security updates to all of your workstations, which not only saves you time, but boosts profitability.

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