Is your helpdesk based in the US? 0 0 I worked with an IT company before who outsourced their phone support to another country and it wasn’t great. General Q&A Share Facebook Twitter Google+ Tumblr LinkedIn Mail Terry Shaw asked 1 year ago You must login to post comments Answers (1) Filter Sort by: Oldest First Newest FirstRandomMost VotesRecently Active Post Answer Keyword Match all Match any Accepted/Unaccepted Show accepted answers only 0 0 Yes, our help desk is operated by our own staff members. All of our staff are debriefed on each of our clients’ technology to ensure that we can support their users when they call. Carl Heiden answered 1 year agolast edited 1 year ago You must login to post comments Showing 1 result Your Answer Please login first to submit.