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Healthcare has continued challenges – Heiden Tech can be the partner to help overcome them

Today’s healthcare market is more challenging than ever. With new quality initiatives to track and monitor to meaningful use along with HIPAA/HiTech requirements. All the while audits of facilities and their compliance with these initiatives are on the rise. Meeting these regulatory requirements along with meeting your core mission of patient care is overwhelming. IT Risk Assessments are now a requirement, regardless if you went for Meaningful Use or not. Reimbursement penalties are now rising to the top requiring quality and preventative measures to be taken with each patient encounter. Ultimately it adds costs to the price of doing business which lowers margins that are already pretty thin.

Heiden Technology Solutions has over 15 years in supporting healthcare businesses of every size and scope - hospitals, long term care, physicians, and specialties with their IT needs. We have the depth of experience and the support model to help resolve those IT issues so not to distract from your mission – patient care. We have products and services specifically geared for helping healthcare achieve their goals. Below are two of the products we find help out the most. Give me a call, send me an email. I want to help make a positive difference for your business.

Carl Heiden: President/CEO at Heiden Technology Solutions

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Support Desk

Is your IT staff getting stretched thin?

For today’s healthcare businesses there is no downtime. The 24x7 cycle of care makes it difficult for many to predict call volume and adequately staff their help desk. Too often, this means either not being able to deliver the real-time support their clinicians rely upon or tying up Level 2 staff with basic Level 1 questions that leads to burnout and low end-user satisfaction.

It’s time to expect more from a help desk

Heiden Tech’s Support Desk provides 24x7x365 access to a team of analysts who have the experience needed to deliver faster first call resolution and free your IT staff for more mission critical duties. We utilize a combination of trending reports and round the clock remote monitoring to fix reoccurring issues and address new ones before they become problems for your end-users.

Risk Assessment

Get a realistic roadmap to help you fix and maintain your IT compliance. We have developed a unique toolset to help not only get a IT audit that helps monitor and identify issues to fix. It provides a snapshot every three months of your progress. Demonstrating your willingness and ability to continually improve the organization’s IT components as well as provide you with benchmarks to demonstrate how you are doing with the process.