As you design your business’ IT infrastructure, it is important that you look months and years into the future, rather than just what you need in the moment. A good managed service provider will understand that–which makes it your job to find a good one. The following questions will help to more quickly narrow down your search to find the best provider for your needs.
What is included in the service level agreement we would have?
There is nothing that requires all companies to promise or provide the same things. This means that a provider can offer services A and C, but will have nothing to do with anything involving B. The same could just as easily be possible of services A or C. Some providers will have some sort of offering for all services, but offer so little that A, B, and C are more accurately described as a, b, and c. That’s not even taking response times into consideration. It wouldn’t matter if your provider could deliver A through Z, if it took them weeks or days to provide them, rather than hours.
Ideally, you will find a provider that will offer comprehensive services designed to resolve any pain points you may encounter in a swift and professional manner. In order to be sure that you have, you need to know what that provider will provide.
How to you approach network management?
This is an important consideration for a few reasons, first and foremost to ensure that you will not run up an obscene bill on what another provider would include in their basic IT support package. If your management costs are going to hold you back going forward, it makes a lot of sense that your provider can adapt with you to save you some much-needed capital.
Since making a profit is the primary goal of business, the more your organization grows the more agile you need your service provider to be. More technology to monitor and manage, the more time it will take, so choosing a provider that has shown success helping small businesses grow is advantageous.
How will you help us protect my network and data?
An IT disaster is usually a data disaster. Losing data can present all types of problems for your business; and, can happen in a number of ways. Hardware failure, malware, or user error can all result in critical data being lost.
As a result, along with the IT provider’s continuous monitoring and their use of automation to keep everything managed around the clock, an MSP has to be able to have a plan to protect the digital assets a company may have. A good amount of an organization’s data is useful, and having a plan to back it up, and recover it quickly can keep your business going. After all, a staff that is battling downtime from data loss (or any other IT-related reason) is less productive, and less engaged (leading to further productivity and revenue loss).
These are just a small number of the issues you have to be able to trust your IT Services provider to prioritize for your business. If you are looking for a comprehensive partner to protect your business from IT-related downtime, call the certified professional as Heiden Technology Solutions today at (800) 979-9413.