As your business grows, your IT support needs grow too. As a result, the IT provider that successfully met your needs in your past may not be able to help you thrive today. To support your business’s future growth, you need to know when it’s time to move on and find a new IT provider. Here are eight key signs that you have outgrown your IT company.
1. Your IT Provider Responds Too Slowly
When your business grows from a tiny startup to a well-established company, it needs to be able to provide a reliable service to customers. If you have to wait days for your IT company to respond every time you have a problem, this is a clear sign that your provider is holding you back. The bigger your business, the more revenue technical problems are likely to cost you, which means you need to partner with a provider that can offer a timely solution.
2. Your Business is Using Out-of-Date Software
Cloud IT providers supply businesses with the applications they need, using a Software as a Service (SaaS) model. This should mean that your business always has access to the latest software updates, allowing you to take advantages of top-class technology. If your IT provider puts off technology updates and does not help you access up-to-date software, consider whether your business might benefit from switching to a different provider.
3. Your IT Provider Uses a One-Size-Fits-All Approach
As your business grows, it will develop features that make it unique from all other companies. Your IT provider should appreciate this individuality and strive to provide IT services that are tailored to meet the unique needs of your business. If your IT provider cannot offer a fully customized IT solution, it might be time to move on. The larger your organization gets, the less likely it is that generic infrastructure will be a good fit.
4. Your IT Solution Forces Employees to Waste Time
As your business gets larger and expands into new markets, you need to find ways to make it as efficient as possible. Part of this process involves ensuring your IT solution works as efficiently as possible. If the technology you use is very slow, employees will waste a lot of time waiting for applications to load or for processes to complete. The more employees you have, the more time ends up being wasted each year. Poorly designed user interfaces can also result in a lot of time being lost, as they force employees to spend longer than necessary accomplishing simple tasks, such as completing reports. Your IT company should be able to suggest solutions to these small inefficiencies.
5. Your IT Provider Neglects Cyber Security
Your growing business could soon attract the attention of cyber criminals. If you have not been targeted already, consider yourself lucky: cyber attacks are growing rapidly and businesses of all sizes are vulnerable. From ransomware to viruses, a huge range of threats can affect your business, leading to data loss and theft. In fact, in 2018, more than 350,000 new malware programs were reported.
Your IT provider should help to protect you against these risks by regularly updating your anti-virus and anti-malware software, checking your firewall and email filters, and conducting penetration tests to check that your systems are secure. If your IT company rarely performs a cyber security checkup to ensure your business is safe, you need to move on soon to protect your brand.
6. Your IT Provider Doesn’t Communicate
A good IT provider should feel like an integral part of your business. You should feel comfortable getting in touch with your IT provider to ask questions and seek advice. When you reach out, your IT provider should already be familiar with your IT challenges and be ready to help you find a solution. If you do not enjoy this level of communication with your provider, consider finding a company that is ready to give you more attention.
7. You Face Hidden Fees
IT providers should have transparent pricing structures. You should know how much you need to pay each month for IT support. If your IT provider is regularly hitting you with hidden fees, such as fees for out-of-hours support or services that are not provided as standard, then you might save money by switching to a different provider.
8. Your IT Provider Isn’t Proactive
Some IT providers only take action when their clients have an urgent problem that needs to be solved. If this is all you have ever known, you might not realize what you are missing. The best IT companies don’t just respond to problems. Instead, they let you know when a technology becomes available that could help your company operate more efficiently. For example, a good IT provider will let you know if there are new tools available that can help your employees collaborate with greater ease.
Don’t settle for a poor service from your IT provider. If your IT provider is no longer meeting the needs of your business, do not hesitate to shop around for better alternatives.