An internal IT department serves two primary purposes for businesses. The first is to keep an eye on your technology problems and resolve them. The second is to plan for the future and implement new strategies that will help your organization function more effectively. The problem for the average small business is that their IT department often doesn’t have the luxury of performing both of these tasks.
The root of the problem is that most IT departments are too busy dealing with technology support issues and requests from employees to innovate. Eventually, this lack of innovation could cost your business money.
Do You Know What You’re Paying Your IT Department For?
By definition, your IT department is supposed to plan methods for your business to improve its infrastructure through any means necessary. On the side, they are supposed to help your organization by providing technical support for your assets. By adhering to this model, your IT department should be able to find ways to improve your technology infrastructure, while providing technical assistance for those who need it. The problem is that, as technology becomes more complicated, the help demanded by employees increases.
While it might seem ideal to approach IT support with an internal IT department, it rarely works out. IT departments just don’t have as much time as they need to really work toward improving anything. Often times, these issues are either recurring or resolved simply by rebooting the system, which is a waste of your IT department’s time.
Is Your IT Department Taking Your Company Nowhere?
While your IT department struggles to keep up, your team will naturally need to make forward progress. However, when all they do is respond to problems without making progress in order to prevent them, it’s easy to overlook the fact that many of these problems can be prevented in the future with a little innovation in the present. Plus, when routine maintenance is foregone for the sake of solving short-term problems, you’ll lose out in the long-term due to decreased performance and security issues.
As you can see (perhaps even from your own experience), an in-house IT department is often more distracted by problems that aren’t even theirs to resolve, which pulls them away from work that could make your business better. As a result, many organizations seek to outsource the IT work of their IT department’s in order to make up lost time. This can include innovation, but more often than not, you’ll find that outsourcing routine IT tasks and technology support to be helpful to your company’s overall goals.
After all, your technicians were hired to innovate, so why not give them the opportunity to do so?
To learn more about outsourced IT, reach out to Heiden Technology Solutions. We can provide a help desk, network audits, and so many more valuable IT services that will help your organization improve efficiency. Call us today at (800) 979-9413.