800.979.9413    Get SUPPORT

Heiden Technology Solutions Blog

Heiden Technology Solutions has been serving the Saginaw area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

Downtime is something that no business wants to imagine, but it’s something that is practically inevitable if you don’t prepare for it. You’ll be forced to wonder how long it will take to get back in business, but how this problem occurred is also important to discuss. Understanding how IT downtime occurs within your organization is the first step toward making sure that it can’t happen again.

It’s clear that being able to diagnose IT problems is a great asset to your organization since the issue will be identified and resolved in a timely manner. This information can help you keep issues to a minimum moving forward. The act of getting to the bottom of a problem is called a root cause analysis. An analysis of this variety focuses on basic troubleshooting practices, which begin by looking at the functionality and performance of your technology infrastructure. Since networks typically expand and become more complex over time, your root cause analysis will only grow more challenging to pull off.

Let’s consider how much work goes into performing a root cause analysis for a small business with only one server and a few workstations, compared to a larger organization that implements more advanced solutions such as desktop virtualization or cloud computing. Chances are that finding the root of a problem for a larger business will be more of a problem, as there is simply more ground to cover than with a smaller organization. Plus, ensuring the quality and accuracy of your root cause analysis will be more challenging without an IT expert on-hand to oversee the process.

In these situations, it’s also important to involve IT in the decision-making process when upper-level executives are making technology-related choices. Since IT outages often extend much farther than simple equipment malfunctions, the problem area is frequently a poor IT policy--something that a trained IT professional will be able to identify and resolve as the need arises.

Even something as simple as a hardware replacement policy could be a problem if it’s not up to the requisite standards. Any good IT technician knows that hardware cannot and will not last forever and that it will start to show signs of degradation. Therefore, the need to replace technology before it breaks down and hampers progress is of the utmost importance, so as to avoid data loss and the expensive unexpected costs of replacing servers, workstations, and other major components. If these solutions are being monitored properly by trained technicians, chances are that they will see the problem and address it before it becomes a major concern.

A proper IT technician can identify and resolve the issues on your network so that they don’t grow too large and become major problems. Unfortunately, smaller organizations with less flexible budgets often can’t support this proactive maintenance in house. In situations like this, Heiden Technology Solutions is glad to help with our managed IT services. We can monitor your network and minimize the damage that your organization experiences from hardware failures, downtime, and data loss. To learn more, reach out to us at 800.979.9413.

Tip of the Week: Make Chrome Run Faster With These...
Microsoft OneNote May Be the Best Note-Taking Tool...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, 11 December 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Privacy Cloud Best Practices Google Technology Microsoft Software Small Business Business Computing Hackers Hardware Chrome Backup Business Management Smartphones Email Malware Android Managed IT Services Communication How To Outsourced IT Data Breach IT Services Managed IT Services Ransomware App Spam Business Continuity Hosted Solutions Collaboration Data Browser User Tips Cybersecurity Productivity VoIP Cloud Computing Data Storage Passwords Windows 10 Phishing Computers Spam Blocking Efficiency Law Enforcement HaaS Office 365 Operating System Word Saving Money Mobile Device Management Money Unsupported Software Network Security Computer Care Router Samsung Gadgets Data Backup Value Innovation Social Media Virtualization Business Data Security Telephone Systems Cybercrime Internet Wi-Fi Office Tips Bring Your Own Device Skype Computer FENG Leadership Outlook IT Support Facebook Managed Service Provider Start Menu Quick Tips Network Google Docs Microsoft Office Frequently Asked Questions Training Tools OneNote IT Management webinar Communications Excel Website Vendor Management Automation Patch Management Assessment Google Drive Conferencing Voice over Internet Protocol Tip of the week Windows 10s Charger Scam Managed IT Downtime Television IT Plan Emails Multi-Factor Security Mobile Devices Windows Server 2008 Public Cloud Cleaning Bandwidth Botnet Two-factor Authentication Root Cause Analysis Public Computer Trending Windows 7 Windows Disaster Recovery Travel Meetings Safety Software Tips Apps Alert Flash The Internet of Things Vulnerability Networking Avoiding Downtime BYOD Netflix Smartphone Flexibility Redundancy Solid State Drive Private Cloud Knowledge Automobile Employer-Employee Relationship Data Recovery Data loss Miscellaneous Physical Security IT Support Battery Sync Audit Loyalty Network Congestion Artificial Intelligence Screen Mirroring Worker Telephony Windows 10 Computer Fan SaaS Cast IT Consultant Office Server Update HBO Settings Rootkit Computing Infrastructure Electronic Medical Records Work/Life Balance Cortana WiFi Instant Messaging 5G Wireless Technology Experience Applications IBM Hacker Marketing Save Money Content Emergency Customer Relationship Management IP Address Save Time Audiobook Video Games Music Health Remote Monitoring Customer Service CrashOverride Mobile Office Entertainment Remote Computing Domains Wearable Technology Virtual Reality Hard Drives Employer Employee Relationship Holiday Public Speaking Password Transportation Worker Commute Lithium-ion battery Webinar Computer Accessories How to Augmented Reality Benefits Tech Support IT solutions Bluetooth Mobility Black Market Productivity USB Firewall Hacking Hiring/Firing Budget Competition Risk Management Fun Big Data Users Smart Technology Politics Scalability Upgrade Troubleshooting Two Factor Authentication Data Management Wireless Books Education Search Workplace Tips Presentation Keyboard

Newsletter Sign Up